ClientSuccess is a customer success platform that empowers B2B SaaS companies to proactively manage post-sales customer relationships, measure customer health, maximize customer retention and growth, and drive a culture of customer success. It provides a holistic approach to managing success throughout the customer lifecycle as well as provides insights, customer analytics, and best practices that enhance the client’s company. The company also provides SuccessScore, a solution that represents the holistic health of customers; and SuccessCycle, an application that provides the framework to define, manage, and measure success throughout the entire customer lifecycle. In addition, it offers a renewal management application that allows users to track customer subscriptions; customer engagement solutions; and an application to help users mitigate risk or identify opportunities for expansion and growth; an application that helps clients in tracking key contacts, users, and executive sponsors within the organization; Support View application that integrates with customer support tools to CRM, support, social, and communication platforms; and a customized scorecard to track the progress of each customer. ClientSuccess was founded in 2014 and is based in Lehi, Utah.
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